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If your load board account was suspended

This is user education, not legal advice. HaulProfit is not your attorney. We don't know the specific facts of your account, your contract, or your state. If a load board has terminated your account, sent you a warning, or threatened you, talk to an attorney who handles trucking-industry contract disputes.

If your load board account was suspended

This is user education, not legal advice. HaulProfit wrote these pages so you understand the situation when a load board tells you "you can't use third-party tools." We are not your attorney. We don't know the specific facts of your account, your contract, or your state. If a load board has terminated your account, sent you a warning, or threatened you, and you are deciding what to do about it, talk to an attorney who handles trucking-industry contract disputes. The "Where to get real legal help" section in the push-back toolkit lists trucker advocacy organisations that can point you to one.

Status: v1.0, counsel-approved on 2026-05-08 (English baseline) by outside counsel of record (per ../runbooks/pre-engaged-counsel.md workstream 1). See README.md §"Counsel review gate" for the gate table and version-of-record register. Non-English locales remain stub scaffolding and are not approved.

Read this first, before you do anything

If you just got an email or in-board message saying your load board account has been suspended, terminated, or warned about "third-party automation" or "browser extensions," the most important thing is to slow down for an hour.

A load board's first message is designed to make you react fast — apologise, uninstall, agree to whatever the board asks, and hope it goes away. Doing any of that in the first hour generally makes your position worse, not better, because:

  • An apology can be quoted back at you as an admission.
  • Agreeing to "stop using all third-party tools" in writing can be used to terminate you again later for using a tool you didn't realise was covered.
  • Uninstalling without a record of what you had installed makes it harder to show, later, that what you were running was a reasonable user-agent tool and not a server-side bot.

Slow down. Read this page. Then act.

Step 1 — Save everything (do this in the first hour)

Before you reply to anything:

  1. Save the email or message itself. Take screenshots of the warning or termination notice — the entire thing, including the date, time, sender address, and any links. If it's an in-board message, screenshot the page; if it's an email, also save the raw email if you know how (forwarding it to yourself works in a pinch).
  2. Save your subscription / billing record. A screenshot of your most recent invoice or billing page from the load board, showing the period you paid for, is important if refund or credit is on the table.
  3. Note your extension version and what other tools you had installed. Open Chrome's chrome://extensions page, take a screenshot, and save the version number of HaulProfit shown there. (Knowing the exact version helps HaulProfit match your experience to a specific build.)
  4. Save any prior communication. If the board sent you a warning before this termination, find that earlier message and save it too. The sequence matters.
  5. Don't delete anything from the load board's interface. If you have active loads, saved searches, or prior bookings visible, screenshot them. You may lose access soon.

This is your evidence pack. Keep it somewhere outside the load board (your email, a folder on your computer, a notes app — anywhere the board can't take away when they close your account).

Step 2 — Don't respond to the board yet

The single most common mistake is replying to the termination email in the first hour, while frustrated, with something like "I didn't know, I uninstalled it, please reinstate."

Reasons not to:

  • That message becomes part of your case file at the board. It can be read as you admitting something you may not have actually done wrong.
  • Without knowing what specifically the board is alleging, you may agree to something broader than they asked for.
  • The first responder at the board is usually a support agent with no authority to reinstate. The reply they expect is "okay, sorry, I'll stop." A more measured reply lands better with the reviewer who actually has reinstatement authority.

If the email asks you to confirm receipt within a deadline, you can reply with a short, neutral acknowledgement: "I have received your message dated [date] regarding my account. I am reviewing the situation and will respond by [date]." Nothing more.

Step 3 — Contact HaulProfit support

Email HaulProfit support and tell us what happened. Include:

  • The board (e.g., "DAT One," "Truckstop").
  • The date and time of the warning or termination.
  • A copy of the message (the screenshot from Step 1).
  • The HaulProfit extension version you were running (from chrome://extensions).
  • Your subscription period with the board, if known.

What HaulProfit will do:

  • Acknowledge within one business day. Faster if your message comes in during US business hours.
  • Add your report to the board-action tracker. This is how we detect a wave of terminations on a single board (see the incident-playbook-loadboard.md scenario (c)) before it grows.
  • Provide you with a written statement describing exactly what the HaulProfit extension does and does not do, drafted from HaulProfit's own threat-model analysis. You can choose whether to share it with the board's support team. This is the per-incident extension-did-and-did-not-do.md written statement.
  • Offer a refund or service credit per the terminated-user policy. The exact amount and form is set by the policy, not by this article — see the policy reference at the bottom of this page.
  • Schedule a call if useful. If you want to talk through the situation with a human at HaulProfit before deciding what to do, ask. We do not charge for it.

What HaulProfit will not do:

  • We will not promise we can get your account reinstated. That is the board's decision and we don't have standing to force it.
  • We will not tell you whether to sue. That's a question for an attorney who knows your specific situation.
  • We will not contact the board on your behalf without your written request and a clear scope of what to ask for. (If we show up uninvited, the board reads it as us speaking for the user, which usually hurts the user's case.)

Step 4 — Decide whether and how to appeal

You generally have several options. They are not exclusive.

Option A — Quietly accept and move to another board

Many truckers, after weighing the cost in time and the small likelihood of reinstatement, choose to switch boards. This is a legitimate choice. If you take it:

  • Use HaulProfit's refund / service-credit offer to soften the cost of the lost subscription period at the terminated board.
  • Set up your account at the alternate board before you stop paying the terminated one, in case there are loads you need to finish.
  • HaulProfit support can help you understand which alternate boards work with the extension today.

Option B — Appeal the termination to the board

If you want to push back, the push-back toolkit has a sample appeal letter you can adapt and send. The high-level shape:

  1. State the facts neutrally (what you were doing, what the board alleged, what you actually had installed).
  2. Explain what the tool actually does in plain language (cite the HaulProfit written statement from Step 3).
  3. Make the user-agent comparison: the same logic that prohibits HaulProfit would prohibit your screen reader, your spreadsheet, your translator, your calculator. (See know your rights for the doctrines.)
  4. Request reinstatement, or in the alternative, a written explanation of which specific clause was violated and how, so you can comply going forward.

A measured, factual appeal does better than an angry one — even when the situation deserves anger. Save the anger for the public forum post in the toolkit, where measured anger is exactly the right tone.

Option C — Talk to an attorney

If the termination materially harms your business — you've lost active loads, your subscription was substantial, the board is threatening further action against you, or this is part of a pattern across multiple boards — talk to an attorney who handles trucking-industry contract disputes. The toolkit lists organisations (OOIDA, etc.) that can refer you to one.

You don't have to decide whether to sue; you just have to decide whether to get one consultation. Most attorneys in this area do free initial consultations, and after one call you'll have a clearer sense of whether the situation warrants going further.

Option D — Organise with other truckers

If you're talking to other truckers who've had the same thing happen, the toolkit has suggested forum-post language for sharing your experience in a way that's factual, measured, and useful to others. The more visible the pattern, the harder it gets for any single board to keep enforcing the clause quietly.

Step 5 — While you wait

Suspensions and terminations rarely resolve in one day. While you're waiting:

  • Keep using HaulProfit on your other boards. A termination on one board does not affect your account on any other board, and it does not affect your HaulProfit subscription.
  • Watch for follow-up emails. Boards sometimes send a second message offering a path to reinstatement after the first wave of emotional reactions subsides; that path may be on better terms than the first message implied.
  • Don't post your appeal letter publicly while it's still in flight. Once you publish your appeal, the board's reviewer often has to refuse it on principle; they have more flexibility if the conversation is still private.
  • Don't sign anything new with the board ("agreement to never use third-party tools," "settlement of all claims," etc.) without an attorney reading it. Those documents often reach much further than the immediate dispute.

Step 6 — After it's resolved

Whether your account is reinstated, you switch boards, or you escalate further, let HaulProfit support know the outcome. We use the resolution to:

  • Update the board-action tracker so we know the pattern at the named board.
  • Refine these articles, the appeal-letter template, and the written statement based on what worked and what didn't.
  • Apply the terminated-user policy correctly to your account (refund / credit / continued subscription).

If you'd like to share your story with other truckers, the toolkit has guidance on how to do that in a way that helps the next person in your situation without making your own case worse.

Related material

  • Know your rights when using HaulProfit on a load board — the underlying explanation of why a "no third-party tools" clause is much weaker than it sounds.
  • Push-back toolkit — the appeal-letter template, suggested forum-post language, and advocacy-org contacts.
  • HaulProfit's terminated-user refund / credit policy — referenced from this article and maintained as a separate runbook (see the companion task in the project tracker; the policy itself is the source of truth, not this article).
  • The per-incident written statement — extension-did-and-did-not-do.md — describing what the HaulProfit extension does and does not do.

About this article

HaulProfit publishes this article as user education and community- organising material. It is not legal advice, it is not a substitute for legal advice, and it does not create an attorney-client relationship between you and HaulProfit or anyone at HaulProfit.

Contract law is fact-specific. The steps above are general guidance based on patterns we have seen in the trucking industry; your specific situation may call for different steps, faster steps, or steps in a different order.

If you want help applying any of this to your specific situation, talk to an attorney who handles trucking-industry contract disputes — the push-back toolkit links to advocacy organisations (OOIDA, etc.) that can help you find one.